Table of Contents

Historical Problems 
Historical Problem (cont.) 
SQA Agenda 

Quality Definition
Example - Furby
Quality of Furby
SQA Definition
SQA Goals

SQA Necessities
SQAP
SQA Plan
SQA Staff
Supportive Senior Management

What SQA Does Not Do! 
SQA Example 
SQA Example 
CMM Definition 

CMM Levels
Process Capabilities
Level-2 Key Process Area
Level-2 Evaluation 
Activities Performed for the Evaluation

Comparing SQA and IV&V

Software Quality Metrics 
Determination of Metrics 

Example Measures
Example Measures (cont.)
Defect Measurement
Change Activity
Error Seeding
Productivity
Controlled Tests
Problem Measures
Install and Operational Effort
CSAT Surveys
Reliability and Availability
Defect Density
Fix Backlog
Fix Response Time
Fix Quality

Levels of Measurement
Basic Measures
Reliability and Validity
Measurement Errors
Correlation
Causality
Relationships with Quality

gsapijas@cal.devry.ca
dweening@NortelNetworks.com 

http://sern.ucalgary.ca/~gsapijas/
http://sern.ucalgary.ca/~DWeening